Sportfish Hawaii wants
you to be happy with your fishing adventure in Hawaii.
The photos and information we provide on our site and the phone is up to
date and constantly maintained, and we know you’ll be happy with any selection you
make from the Sportfish Hawaii fleet.
But how will YOU know for sure?
We have taken an approach since the
beginning that selling you this year’s charter is easy. But we want your business NEXT YEAR too, and we
want you to tell all your friends and family visiting Hawaii about us in a positive light.
The only way we’re going to
achieve customer satisfaction is if we deliver what we promise.
We’re so confident in our selection
of boats that we’re prepared to offer you a
CUSTOMER SERVICE GUARANTEE
No other company in Hawaii researches
their boats and their skippers like we do, and that’s why we’re the only ones
that can offer such a guarantee.
You know as well as we do that when
mother nature decides to not give up her quarry there’s not much anyone can do. But skippers and crew can try hard, work the areas
that have been productive in the past, and generally do things in a consistent manner that
tend to produce results. They can also run
nice boats that are clean and in good working condition.
They can be courteous, educational, informative, and generally be happy that
you are their guest at sea. They can show you
a good time, and make you feel like part of the fishing team. These are the trademarks of a quality company.
Sportfish Hawaii’s pledge to you,
our angling guest, is as follows:
1)
During regular business hours (8am to 5pm
Weekdays Hawaii Standard Time), we will answer your calls and emails generally the same
day, depending on your time zone. Both our
email address and toll free number are listed on most pages of our site for your
convenience.
2)
Our information will be specific, informative,
and something you can use to make your decision with confidence. The fishing industry is our passion, and we love
to share information about it.
3)
If you are considering booking with another
company, we can usually provide a verbal second opinion on any boat you are considering. If a boat we do not represent is worthy of your
business (which many are), well tell you.
4)
We will provide, upon request, information
about the hotel you have selected and whether or not your rate is competitive. As a state registered travel agent that frequently
travels around the islands, Sportfish Hawaii can usually provide a competent second
opinion to ease any concerns you might have about your selection.
5)
Once you have decided to book through us, you
will receive a confirmation with all necessary details of your trip outlined in writing
within one business day (assuming you have email or fax).
You will know exactly where you stand on all key issues such as payment,
cancellation, and directions to the harbor, and we will promptly answer any additional
queries if you have any.
6)
We encourage (but do not require) you to visit
your selected vessel upon arrival to the islands. Remember,
most days they will be out until approximately 4:00 pm or so. This will give you an opportunity to verify we
have provided truthful information about the boat and in many cases allow the skipper to
re-confirm your trip.
7)
Your boat will be ready to go, and your crew
will be courteous and enthusiastic when you arrive.
8)
With a few exceptions, your boat will depart
at the specified time. If it is not ready to
go, the reason will be explained, and a suitable remedy will be provided by your skipper. If the departure is delayed, your trip will still
run the specified time or longer unless you decide to end it early.
9)
At sea, your crew will provide all the tackle, instruction, and
knowledge required in order for you to do your part in the angling of a fish.
10)
Your crew will do everything they believe to be in their power
to find, raise, strike, and land or release fish. You
may put complete trust in us when we say your captain and crew want to catch a fish MORE
than you do.
11)
At the conclusion of your trip, your crew will thank you for
being with them and upon request, call for ground transportation, filet any fish agreed
upon for your party to take according to their fish disposition policy, and assist you with any taxidermy requests.
If we fail to deliver any of the above
pledges to you, we will take immediate steps to appease your concerns. It is Sportfish Hawaii’s intention to deliver complete and total customer
satisfaction on the things we can control, and if we fail we will find a way to make it
right with you.
These are our promises, our pledges, and
our guarantees. These are the rules we guide
ourselves by, because we know if you are happy with our service, we will see you again.
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